SERVICE AND TRAINING MANAGER Job in Conroe 77385, Texas US
SERVICE AND TRAINING MANAGER
GENERAL SUMMARY: The Service and Training Manager supports the Store Manager or ASM by executing business strategies and upholding the customer service vision. The Service and Training Manager ensures the proper execution of tasks performed on the sales floor, in the fitting rooms and at checkout. They assign tasks, communicate sales updates, track goals, and give feedback to the associates.
The Service and Training Manager trains, certifies, and models the company service standards and ensures efficient operation of the front end in compliance with company policies and procedures. They drive sales metrics through utilizing key performance indicators to track and target goals and understand the basics of how we build customer loyalty and measure business results to communicate and motivate Associates. This Manager may be assigned specific tasks when not acting in a supervisory capacity.
Responsibilities:
- Educates team on driving sales through store presentation, replenishment, and service standards
- Execute store contests and create incentives to motivate Associates
- Supports Old Navy Card goals by implementing contests, tracking and establishing accountability
- Communicates and delegates replenishment priorities based on sales and inventory
- Utilize company reports to evaluate top sellers and replenishment priorities
- Ensures shop concepts are maintained and brand integrity upheld while making flexing decisions due to sell thru and inventory variances
- Performs Leader on Duty responsibilities
- Opens and closes the store in accordance with company standards
- Adjust floor/store coverage as breaks are executed and as customer traffic patterns fluctuate
- Monitors payroll when opening store, and adjusts schedule accordingly
- Utilizes recovery statements to minimize external loss
- Executes all activities related to Risk Management Safety
- Ensure store is compliant with daily cleaning activities
- Practices and ensures compliance with all company policies and procedures
- Communicate successes, opportunities and solutions to the Store Manager or ASM
- Motivates teams through positive reinforcement of service standards while executing tasks
- Educates team on driving sales through using promotions and suggestive selling skills at cash registers and fitting rooms
- Maintains efficiency at checkout
- Motivates teams to practice Ready All Day standards at all times
- Provides positive customer experience at all key touch points
- Ensures brand integrity in all aspects of sales floor presentation
Education / Experience:
- High School diploma or equivalent desired
- Two-year college degree or equivalent work experience preferred
- 12 months with Old Navy, or prior equivalent experience
Requirements:
- Ability to effectively communicate with customers and store personnel
- Lift and carry up to 50 pounds
- Ability to effectively maneuver around Sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
- Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts
If you are interested in applying for this position, please call 1-866-WK-4-GAPINC or Apply Online below.
Full Time, Employee
Conroe, Tx 77385
Old Navy
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