Service Assistant
The salary for this position is:
Over 18's - £7.66 per hour
Under 18's - £6.45 per hour
The role of a Service Assistant within a Screwfix Trade Counter is a varied and rewarding position, involving a wide range of tasks and duties. It's a great team focused environment with the opportunity to develop strong relationships with colleagues and customers alike. With great opportunities to develop your career and progress up the ladder, this is an excellent role in which to begin your career with Screwfix.
Recognised as being "where the trade buys" and promising a fast, reliable service, Screwfix is the UK's leading multi-channel supplier of thousands of high quality fixings and fastenings, hand tools, power tools, plumbing and electrical supplies, kitchens and bathrooms, landscaping and outdoor products, safety products and workwear, and building supplies. Combining trade prices and a massive range of leading brand name items, Screwfix offers over 18,000 products and is fully committed to customer care and support. Each item is supplied with a 30-day money-back guarantee, and all stock items can be purchased seven days a week via a call to our freephone customer service hotline, a click onto our website www.screwfix.com, or a visit to one of our growing network of Trade Counters.
This role involves:
- Delivery of consistently excellent face to face customer service
- Advising customers of great offers and delivery options to maximise store sales
- Serving customers, taking details, orders and payment for goods
- Processing customer orders and dealing with customer queries
- Warehouse operational processes including picking and fulfilling customer orders
- Ensuring warehouse stock is correctly stored and deliveries properly put away
- Maintaining in-store standards through adherence to operational processes
- Maintaining a clean and safe working area
- Utilising stock management systems and processes
- Working as part of a team achieve store targets
To apply for this role, you will need to have:
- Previous experience in a customer facing role within a retail environment (ideal though not essential)
- Previous experience of processing customer payments and transactions (ideal though not essential)
- Previous experience of using stock management systems (ideal though not essential)
- Previous experience of working in a high-volume, fast-paced environment
- Previous experience of working as part of a team and the ability to work co-operatively with others
- Flexible attitude towards working hours and tasks
- Clear and effective communication skills and the ability to form good relationships with customers
- The ability to understand customer needs, responding effectively to achieve store targets and performance goals
- A flexible approach and the ability to adapt effectively to changes
- Self motivation with the drive to achieve required standards and goals
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