Service Business Analyst – MOUS Retail Field Sales and Service 2-024 207 Job in Columbus 43204, Ohio US

SUMMARY

This position performs various financial and marketing activities for the MOUS Retail Sales and Service business. The Business Analyst will work closely with the National Process Leader and Sales Leaders to design, deploy, and improve standard work in support of named key account customers.

 

 

 

QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each duty satisfactorily.  In addition, the individual must have demonstrable experiences specific to:

 

·         Financial reporting and analysis.

 

·         delivering complex task oriented work on-time

 

·         ability to develop analytical tasks from conceptual stage to completion

 

·         Competency working with ERP and/or CRM systems, particularly in the areas of service management.

 

·         working in a self-directed manner; a strong self-confidence identifying problems and initiating corrective actions

 

·         Ability to interface with other departments and teams in a professional and cooperative manner.

 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE   Bachelor’s degree in business, marketing, finance or closely related discipline is preferred; or a minimum of three years related experience and/or training; or equivalent combination of education and experience.  Proven ability to operate in a multi-tasking environment

 

LANGUAGE SKILLS

Ability to read and interpret documents such as policies and operating procedures and commercial contracts.  Ability to write reports and correspondence using appropriate format, punctuation, spelling, and grammar.  Better than average ability to read and interpret legal terminology related to commercial contracts. 

 

INTELLIGENCE

Has the ability to apply business principles in order to solve problems and deal with a variety of variables in situations where only limited standardization exists,  Must be able to develop solutions to problems with the organization’s goals and objectives as the basis for the solution, and be able to articulate the logic of the solution to a diverse group of individuals.

 

INTERPERSONAL TEMPERAMENT  Must be able to interface with various levels of the organization in a professional manner.  Must be adaptable to performance under high levels of stress.

 

VERBAL APTITUDE  Requires the ability to record and deliver information and to follow verbal instructions.  Must be able to articulate complex ideas and concepts to a diverse group of individuals in a form and manner appropriate to the audience. 

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Must be able to conduct complex analyses to determine profitability.  Related to this requirement, the incumbent must have a good understanding of financial terms and concepts such as; contribution profit margin, fixed and variable costs, revenue recognition deferral.

 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit for approximately 90% of the time, stand 8%, and kneel and bend 2%.  The incumbent must be able to use a personal computer and talk on the phone.  The job involves lifting tasks normally limited to 8 lbs or less.   Travel requirements for this position are typically less than 5%, and the ability to operate a motor vehicle could be required in those instances.

 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is typically higher than the average office environment due to proximity to customer service agents.  Other physical conditions are consistent with a typical office environment.

 

PERFORMANCE INDICATORS

 

KNOWLEDGE OF JOB Is knowledgeable in various aspects of service execution and delivery, and more specifically financial and data aspects of the service organization.  Has a strong ability to make sound business decisions based on the fundamental goals of the organization.  Is able to effectively communicate with various types of groups and individuals such as departmental leaders, senior managers, field personnel, and customers.  Able to use judgment and discretion in carrying out duties and responsibilities.  .

 

QUALITY OF WORK  Delivers high quality of work with low percentages of errors.  Exercises immediate remedial action to correct any quality deficiencies that occur in area of responsibility.  Maintains high quality communication and interface with all people,

 

DEPENDABILITY Exhibits personal dependability and creditability, like meeting personal commitments, establishing and meeting deadlines, putting forth extra effort to achieve company goals and objectives.

 

INITIATIVE AND ENTHUSIASM  Displays a high degree of initiative to seek creative methods to achieve company goals and procedures,  Seeks opportunities to create a culture where initiative and creativity are expected.  Must display a high level deal of enthusiasm about the goals and objectives of the business. Strives to anticipate work to be done and directs departmental resources to accomplish said work effectively.

 

JUDGMENT Requires sound business judgment in order to act in a manner that is consistent with company goals and objectives. Must be able to make decisions that are consistent with company goals, policies and objectives with guidance from their supervisor.

 

COORDINATION OF WORK  Ability to direct and plan limited resources to meet departmental objectives and timelines, often when conflicting priorities are an issue.

 

ATTENDANCE Strictly adheres to company attendance and tardiness policies and procedures.  Provides adequate notice to leadership with respect to vacation time and time-off requests.

 

SAFETY AND HOUSEKEEPING  Adheres to all safety and housekeeping standards established by the company and various regulatory agencies,  Maintains a clean and orderly workplace.