Service Consultant Job in San Bernardino, California US
Position Summary
Through effective communication (both oral and written) and the ability to work well with a wide variety of groups and individuals; The Service Consultant (SC) provides excellent customer service to assigned new and existing client base. The main objective is to assist, customize and streamline the implementation of the Medi-Cal Administrative Activities (MAA) Billing Option Program within an assigned territory.
Role Qualifications:
The following is intended to provide the required minimum level of education and/or experience required for this position:
ü Bachelor’s Degree from an accredited college or university, or a combination of work experience in related fields equal to the degree.
ü A minimum of 1-3 years of experience in the area of customer service, sales or marketing.
Desired Qualifications:
ü Prior work or volunteer experience within the public education school system.
ü Prior work or volunteer experience working with special needs or special education children.
Position Responsibilities:
The following is intended to provide the essential job functions for this position:
ü Seek methods to improve and maximize each client’s MAA reimbursement according to MBT-established deadlines.
ü Provide annual/periodic MAA program training to clients. Training may be individual, group or virtual in nature.
ü Proactively make regular, direct contact with assigned client base to assist in program implementation.
ü Work with client to reveal missing and potential billing opportunities.
ü Maintain audit binder and support client in preparation of an audit.
ü Be available in person, by telephone and email to meet client needs and inquiries, as well as company staff needs as they relate to MAA.
ü Ensure compliance with current DHCS regulations as well as LEC/LGA guidelines.
ü Review and correct time surveys.
ü Retrieve necessary documents (time surveys, job descriptions, enrollment, financials, etc.) from client to expedite completion of MAA process.
ü Troubleshoot and coordinate with other MBT team members on client claims that are not billable and need client correction.
ü Maintain excellent client relationships to ensure maximum cooperation, efficiency and productivity.
ü Perform other related duties as assigned.
Essential Skills and Abilities:
Able to:
ü Commit to regular travel throughout an identified territory, and regular visits to MBT’s corporate office in Visalia, including overnight stays.
ü Perform in concert with the company values of integrity, accountability, respect, heartfelt service, fun and life-long learning.
ü Quickly interpret and understand the scope and content of company presentation materials in order to successfully deliver client presentations.
ü Attend a variety of client meetings and make oral presentations, including training sessions for pertinent programs.
ü Arrange, participate in, and implement, as directed, conferences, trainings, and staff meetings.
ü Provide regular technical reports, both verbal and in written statistical form, showing status of ongoing projects in a timely and accurate manner.
ü Adhere to multiple deadlines and handle multiple projects.
ü Initiate and carry out required procedural assignments and use independent judgment and initiative.
ü Interact effectively with a wide variety of health and mental health providers, professional organizations and clients; establish and maintain effective relationships with those contracted in the course of work.
ü Present oneself in a professional and mature manner in all work settings.
Skilled at:
ü Delivering uncommon and responsive service to reach some difficult and unresponsive clients.
ü Performance results, accomplishments, decision-making, judgment, and leadership.
ü Public speaking, making presentations in front of various sizes of groups of people.
ü Recommending new processes where needed to improve quality, production, or on-time delivery.
ü Planning, strategizing, objectives development; problem solving, creativity; communications and reporting.
ü Broad conceptual judgment, initiative and ability to deal with complex interpersonal issues.
ü Utilizing excellent verbal and written communication.
ü Operate computer equipped with a Windows Operating System and Microsoft Suite (Outlook, Word, Excel, and Power Point).