Service Coordinator Job in Richmond 23218, Virginia Us
Maxim Healthcare Services is currently seeking a Service Coordinator for its local office. The Service Coordinator is responsible for accurately coordinating home care schedules to ensure a high degree of customer service. The Service Coordinator works closely with clinical staff members to guarantee accuracy and timeliness of patient care. In addition, the coordinator is responsible for documenting patient information into the homecare system of record to ensure timely business flow. The coordinator is also responsible for daily scheduling and staffing of client services, gathering and recoding initial intake of patient needs, and managing alterations in patient/family requests for change.
Essential Duties and Responsibilities:
- Captures patient intake referral information and communicating information to appropriate management teams
- Processes and documents incoming patient needs, requests and changes for services
- Correctly informs patients of services available
- Collaborates with clinical team to schedule appropriate personnel in a timely manner without lapses or delays in service in the system of record
- Records and reports patient and employee concerns, complaints and changes in condition to appropriate management teams
- Collaborates with clinical team to track insurance authorizations and doctor's orders.
- Enters all appropriate patient information per company policies and procedures in the system of record
- Assists office staff members with routine office duties
- Performs other duties as assigned/necessary
Maxim Healthcare Services is one of the leading providers of medical staffing, home health and wellness services in the United States. Founded in 1988, Maxim has rapidly expanded to include 12 divisions and over 400 branch offices in 44 states and the District of Columbia. We have earned a position as an innovative leader in the healthcare industry through our emphasis on quality patient care, compliance initiatives and customer service. Today, Maxim is one of the largest privately owned companies in our industry.
Maxim has committed itself to achieving exemplary corporate citizenship, best practices of effective corporate governance, the highest levels of integrity and professionalism, integrity in the operation of federal healthcare programs, and a culture of openness, accountability and compliance throughout Maxim.
Minimum Requirements:
- High School Degree (or equivalent) required
- One (1) year of experience and/or College Degree preferred
- Current Licensed Practical Nurse (LPN) licensure preferred
- Must be a self-starter with the ability to meet deadlines and excel in a fast-paced team environment
- Must be organized with strong attention to detail
- Strong time management skills
- Leadership and customer service capabilities required
- Public relations ability, interpersonal skills, and professional telephone manner required
- Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
- Advanced knowledge of computer software including Microsoft Office Suite
Our company is committed to maintaining a challenging environment that promotes personal accountability, personal growth, and an active role in the driving vision of the company. We offer competitive pay, full benefits including medical, dental and vision coverage as well as 401(k), 529 college savings plan, basic life insurance with the option of supplemental and 17 days paid time off in addition to holidays.
To learn more about Maxim Healthcare Services, please visit our website www.maximhealthcare.com or and APPLY ONLINE at www.joinmaxim.com.
EOE/AAE
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