SERVICE DEILVERY MANAGER II Job in Rio De Janeiro
Sobre nosso cliente:
Our client is a global provider of end-to-end communications to the oil gas, engineering, maritime and mining markets.
Oferta:
* Contact to customers, management, staff, contractors and vendors concerning the delivery and support of services.
* Works closely with Account Manager to present a common message to the customer on all service related activities.
* Conflict resolution
* Ensures that KPI's listed in the relevant SLA's are achieved and customer expectations for service quality,
* Employ best practices for systems, processes and procedures.
* Facilitator of the Change Management process for the customer service and periodic service quality review meetings with customer's inline with SLA.
* Plan and coordinate maintenance activities required.
* Identify and recommend ways to improve efficiencies.
Perfil desejado:
The ideal candidate should be graduated from top universities. Relevant experience in Oil Field and Commercial positions. For this strategic position we are looking for a pro-active, with excellent listening and diplomacy, strong interpersonal and relationship skills, experience in supervisory roles. Must be an excellent problem solver and able to accommodate changing priorities and directions, self-starter. Fluent English is a must.