Service Del Mgr (SDM) II Job in Brentwood 37024, Tennessee Us
Service Del Mgr (SDM) II
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Implementation Analyst
General Summary:Nashville-based position responsible for overseeing the implementation of company software products for clients in the healthcare industry by providing project management, education, support, assistance.Essential Job Functions:Implementation for new and existing client contracts with varying degrees of complexity including large-scale multi-facility accounts.Primary contact person during project for all products.Provides client education and training via telephone (voice web tools).Conducts onsite visits throughout the implementation to assess project status, assist in system build, and to provide education and support.Participates in client configuration steps to include administrative or clinical data mapping per pre-defined standardsPrepares and manages project plan and monitors timelines throughout the project.Coordinates between all team members to ensure successful implementation.Conducts weekly conference calls with sites and prepares status reports.Works with clients to troubleshoot system functionality issues.Analyzes data received from client/system to troubleshoot system problems/operation.Execute utilities and perform system checks for implementing sites.Performs detailed interface testing at each implementing site to ensure a complete and accurate interface. Responsible for learning and implementing new software updates and integrating latest software versions into current processes.Other related duties as assigned.Knowledge, Skills and Abilities:Project Management/leadership skillsKnowledge of presentation/teaching techniquesAdeptly skilled in public speakingKnowledge of effective customer relationsComputer literacyOrganizational and time management skillsManagement of multiple tasksAbility to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional mannerStrong analytical abilityWorking knowledge of HL7 and SQL or clinical terminology/clinical background preferredAbility to establish effective, professional working relationships with clients and co-workersKnowledge of Microsoft Project softwareEducation and ExperienceBachelor degree required, preferably in computer or healthcare related field. A combination of experience and project management training and certification may be substituted for the degree. Minimum of two years experience in implementing and managing software implementations as an analyst or project manager.Up to 50% travel requirement associated with this position.
ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com .
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