Service Delivery Analyst with excellent level of German Job in Barcelona, Catalonia Spain
Talent Search People
We are a recruitment agency based in Spain, with offices in Barcelona and Madrid. We focus on Multilingual Speakers, Commercial, IT E-Commerce and Finance profiles.
We are looking for
Service Delivery Agent for one of our clients, a multinational company with European shared service center based in Barcelona.
Job role
As a Service Delivery Agent you will support the Technical Services and Support function under the guidance of technical leads.
You will be responsible for
-Ensure that customer promise times are met within set time-scales and to agreed standards.
-Schedule and allocate all work for the configuration engineers including installations, modifications, emergency work and out of hours requests.
-Collate all feedback from engineers about installations, and updates managers.
-Produce performance monitoring reports.
-Provide an order management function to support the company’s day to day business including order tracking, delivery co-ordination, maintenance of customer data and supplier management.
The profile we are looking for
Qualifications
-A native level of German with Excellent level of English
Experience
-1 – 2 years of previous experience in Customer Service/Technical support/Administration, preferably in a changing environment
Skills
-Excellent customer facing skills
-Excellent written and verbal communication skills
-Good decision making skills and close attention to detail
What’s on offer
- Competitive salary
- Possible yearly bonus of 10 % of the annual salary
- Restaurant tickets
- Life insurance
- Private Healthcare insurance
- Permanent contract
If interested please send us your CV msmits@talentsearchpeople.com or call 93.231.00.00 for more information (ask for Michele)