Service Delivery Manager
Job Description - The role will become the Compliance Subject Matter expert and will manage the services across a range of applications that sit within the technology compliance sector. You will be responsible for facing off with vendors and in house change teams to support and deliver a highly efficient service to the overall business. You will have an ITIL background and be comfortable operating across the full service delivery spectrum including problem, incident and change management. The role will act within a 2nd and 3rd line application support capacity also, so although this role will involve building a strategy around the service, it will also require the candidate to be hands on in the delivery of the support service.
My client is looking for someone who can lead small teams both from a line and matrix management perspective. Although this role does not have any formal direct reports on day one, within 12 - 18 months there is likely to be a small team reporting into the successful candidate. However the role faces off with a number of vendors and in-house change teams, so the ability to matrix manage resource is crucial in this role.
Some examples of the compliance applications that this role will support are Lync / OCS, Aveksa, Actimise, Vantage, Symantec EV and Compliance Discovery. My client is not looking for anyone to know about all of these technologies, there is desire that the successful candidate can bring knowledge in at least or two to the table.
This role will suit Service Delivery Managers from any industry sector, not just trading or financial services. What is crucial is that you have a demonstrable track record of working in a Complex, high pressured technology business with a large user base.
Candidate Requirements -
Essential: A demonstrable track record of working as a Service Delivery Manager within a complex large-scale technology environment, with a user base in the thousands as a bare minimum; experienced building and running problem, incident and change services; Strong senior stakeholder management; experienced working in a Compliance or Internal Controls environment.
Desirable: Lync / OCS, Aveksa, Actimise, Vantage, Symantec EV and Compliance Discovery; ITIL foundation or better
EarthStream is a specialist global recruiting business dedicated to the energy, resources environment sectors that is uniquely positioned to understand the interplay and increasing convergence between these sectors. We specialize exclusively in the energy, resources and environment sectors with our capability in providing staff across a range of technical, engineering, scientific and commercial disciplines. The recruiters in each of our industry specific divisions understand the unique skills and requirements of each vertical sector and where to find the best people in that field. With operations in five continents we have the coverage and experience to service our clients and candidates anywhere in the world.
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