Service Delivery Manager (Application & Infrastructure) – Fund Manager recruitment

You will provide support to project managers and their teams to help ensure the successful transition of projects and changes into Production. You will also work closely with the production both internally and externally with the company’s outsource partner for Infrastructure, Architecture teams, Application Support, Production Control and Information Assurance.

Responsibilities:

- Maintain and own the Support Acceptance Process
- Engage with all project managers to advise and to ensure that all projects use the SAP process.
- Provide Application support/Infrastructure point of contact for projects to minimise confusion amongst the Project teams.
- Ensure Production processes and deliverables are produced by the Projects throughout the lifecycle and hence enable smooth transition into Production for all project deliverables
- Engage with the Production teams to ensure that they are engaged with the project at the right times
- Work in collaboration with the Infrastructure consultants to ensure that infrastructure deliverables align with project timescales and dates for support transition.
- Work with technical architects to ensure that architectures produced for projects conform to support expectations and can be fully supported upon delivery.
- Work closely with the technical leads to ensure BAU capacity requirements are met and that they tie in closely with future project deliveries.
- Pro-actively engage with Project Management groups in both the application and infrastructure space to ensure continual improvement to processes and future engagement.

Required:

- Ability to translate technical and/or complicated process information into clear, concise documents appropriate for various target audiences (business, management, technical groups, etc.).
- Ability to develop positive working relationships and strong rapport with team members as well as senior leadership, and ability to influence decision making.
- Practical experience of working with ITIL processes and good understanding and experience of project delivery processes
- Flexibility and the ability to accommodate change
- High-level of personal initiative (high level of motivation/self-starter; ability work independently as well as collaborate in teams)
- Excellent planning, organisational and analytical skills with strong attention to detail.
- Proven ability to manage customer perception through addressing issues and implementing solutions