Service Delivery Manager, Business Process Competency Centre, Technology and Operations recruitment
DBS is a leading financial services group in Asia, with over 200 branches across 15 markets. Headquartered and listed in Singapore, DBS is a market leader in Singapore with over four million customers and also has a growing presence in the three key Asian axes of growth, namely, Greater China, Southeast Asia and South Asia. The bank's strong capital position, as well as "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region, earned it Global Finance's "Safest Bank in Asia" accolade for three consecutive years, in 2009, 2010 and 2011.
The Technology and Operations team designs, develops and maintains computer application systems to support banking operations and provide innovative IT solutions, while harnessing new technologies to meet corporate objectives. In addition, we centralise, standardise and regionalise like-activities to achieve economies of scale and improve/re-engineer end-to-end processes to achieve world-class standards.
Responsibilities
- Aligns resources to business and strategic priorities and ensures consistent and timely delivery of solutions.
- Directs the adoption, and management of appropriate software development processes, methodologies, tools, utilities, and frameworks that enhance the effectiveness, efficiency and productivity of the group.
- Develops, monitors, and evaluates the skills of the BPCC Team, while providing clear role mandates and ensuring availability of career development opportunities.
- Responsible for ensuring the BPCC Team’s compliance to corporate, IT, and departmental policies, standards, and procedures.
- Serves as a key member of the technology platform governance board and manages any exceptions to corporate, IT, and departmental policies, standards, and procedures within the BPCC’s responsibility.
- Works with external service vendors to develop additional on-demand resource capacity based on a flex model to meet fluctuating customer demand.
- Works closely with internal clients, application owners, business units and Senior Leadership to plan and manage the QA and Testing functions for the technology platforms
- Supports management, audit and regulatory requirements by providing and maintaining readily available information and reports.
- Enhances the image of the BPCC within the enterprise through proactive interactions with internal clients and business units.
Requirements
- Possesses a university degree in a relevant discipline with sound knowledge of processes, technologies and applications in banking domain with a minimum of 10 years of relevant experience in the IT industry
- Demonstrates advanced knowledge and deep practical experience managing teams in the areas of IT service management, release management, resource planning management, performance metrics and budgeting.
- Demonstrates sound knowledge of Integration/SOA, BPM, CEP and ECM solutions. Prior experience in managing service delivery on the TIBCO platform will be an advantage.
- Exhibits functional knowledge of technology and architecture governance frameworks, principles and processes. Prior experience in architecture and technology governance functions is preferred.
- Demonstrates a keen interest in current industry trends, specially related to the development of BPM based applications. Prior exposure to managing Agile Development Teams for BPM will be a definite advantage.
- Proven track record of consistent achievement in team leadership roles in the Financial Services Industry. Prior experience in managing large team is required.
- Candidate will work closely with internal clients, application owners, business units and Senior Leadership to plan and manage the QA and Testing functions for the technology platforms.
Please click on "Apply online" and search for Job Ref:BHR/TYC/1110/0002
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.