Service Delivery Manager – Equities, Infrastructure – Banking
An excellent opportunity exists to work in the Investment Banking division. You should have a sound appreciation of Infrastructure Service Delivery and Equities. You will also have experience in an Enterprise Level environment and experience dealing with offshore business units.
The purpose of the Service Delivery role is to ensure delivery of IT services to the customer requirements, whilst helping to ensure that processes and systems deliver improved value versus cost outcomes for the assigned business units. You will understand the business and be the relationship between the business and IT.
This role also needs to have an understanding of the service offerings and being able to articulate the benefits from using them to assigned business group. The role needs to ensure an efficient and cost-effective service delivery to users/customers/clients and is continuously responsive to changing business and user requirements.
You should have the following skills and experience:
- Experience in Investment Banking with a broad experience of Equities etc.
- Experience dealing with offshore business units of an enterprise level company
- Sound IT management experience in an operational and/or delivery environment i.e. Change Management, Problem Management, Service Management
- ITIL knowledge and experience
- Ability to articulate technical infrastructure capacity analysis into business terms and vice versa
- Possess strong people management and leadership skills
- Highly skilled in customer relationship management, influencing people, building teams and driving organisational change management initiatives
If of interest please send your details to ccroft@astoncarter.com.