Service Delivery Manager -Guildford Job in Guildford GU13JG, Home Counties UK

Service Delivery Manager with strong service delivery management experience, required for an expanding H/W and S/W defence company in Guildford.

Servcie Delivery Manager - Guildford.

Role:
+Service Delivery Management using ITIL aligned processes and procedures
+Business Development; account management
+Service Architecture, including accurate estimation of service and task pricing, and definition of Service +Level Agreements and Key Performance Indicators
+Due Diligence
+Service Transition / Startup / Transfer / Closure
+Service Delivery Management using ITIL aligned processes and procedures
+Project Management, including managing enhancement work through our software development lifecycle and infrastructure changes
+Liaison with / Management of 3rd parties involved with delivery of services
+Internal ESG management
+Staff Management; including recruitment, mentoring, training, target setting and performance assessment
+Service and Quality Improvement initiatives

Skills and Education:
+Delivery focused manager who is able to motivate staff by maintaining a positive attitude and through appropriate delegation and control.
+Self-motivation, flexibility, initiative and integrity are required to ensure that our clients and the Detica management have a high degree of confidence in the candidate's ability to efficiently manage the services with minimal intervention.
+Be able to identify, track, produce bid material and deliver sales opportunities.
+Good oral and written communication skills are essential to ensure all parties associated with the service maintain a clear understanding of the status of the service and associated tasks at all times.
+Be able to produce clear and concise written information
+Relevant experience project managing a minimum of 5 people. This experience should include commercial experience / responsibilities with regard to service related third parties.
+Experience of supporting solutions in a multi-provider environment would be advantageous.
+Strong influencing and communication skills are essential, as is an aptitude for attention to detail and the ability to maintain effective control over many tasks in parallel.