Service Delivery Manager Job in London, London UK
Service Delivery Manager – London - £45k + Excellent Benefits
A Service Delivery Manager is urgently sought for a leading Cisco, Microsoft partner based in London. You will manage the service delivered by Internal/External Service Providers, ensuring that contractual service-targets are achieved. You will work with all the relevant service provider stakeholders to develop and implement a Continual Service Improvement Plan. Your role will be a blend of both customer, operational, and staff management.
The successful applicant will have 5+ year's experience as an SDM who can demonstrate:
- Management experience within current outsourced service delivery environments both onoff - site
- Experience of a customer service function within an outsourcing organisation
- Excellent communication skills at all levels
- Experience of managing and developing (creating) both customer and internal processes
- Experience of resource planning allocation, ability to work with the minimum of supervision and on own initiative
- Experience of building and maintaining relationships at all levels with customers, accounts team and staff
- Service Management (ITIL) skills People Management skills - interpersonal skills, appraisal skills, interviewing skills
- Strong leadership management skills excellent decision making/problem solving skills
- Negotiation, persuasion and influencing skills the ability to work under pressure
- Ability to implement, manage and be flexible to change
- Good commercial awareness, understanding of PL's
Skills Requirements
- Solid and proven experience working with small, midsize and small corporate organisations
- Proven ability to apply intelligence and creativity to the development of innovative solutions designed to address a diverse range of challenging business issues
- Strong verbal and written communication skills
- Excellent commercial skills; a solid understanding of technical risk and the ability to take overall technical ownership of a solution.
- High focus on attention to detail with a proven ability to work methodically and precisely
- Ability to work under pressure and adhere to strict deadlines
- Strong business acumen
- Self-starter with the ability to work on their own initiative
Service Delivery Manager – London - £45k + Excellent Benefits