Service Delivery Manager recruitment
Service Delivery Manager
Our client is currently seeking a Service Delivery Manager. The successful candidate will be responsible for implementing and operating a structured management process designed to manage the infrastructure services within the business
Roles Responsibilities:
- Drive vendor performance by monitoring service delivery and performance vs. SLA
- Monitor unit cost levels and trends of all services delivered
- Work with service provider to deliver continuous improvement
- Monitor incident management and ensure timely resolution
- Provide Enterprise IT Service Management support for internal and external services; Run and maintain the assigned ITSM processes.
Qualifications:
• Strong in management of infrastructure-related disciplines and DC operations.
• Proven records in project leading.
• Strong communication and negotiation skills
• Excellent quantitative and analytical skills
Experience:
• A minimum of 8-10 year experience in Infrastructure or Data Centre management in large computer environments
• Solid experience in vendor performance management techniques and tool sets
• Proven experience in “hands-on” management of infrastructure-related disciplines and Data Center operations
• Good knowledge of industry best practices
• Proven team building success in multi-cultural, multi-organizational environment
Apply on line in confidence or contact Chris O’Brien at Confero for discussion +825 3182 7159