Service Delivery Manager recruitment
Leverage expert knowledge in assigned area(s) to manage technology and operational delivery. Functional responsibilities may include service level and quality management, demand assessment, capacity management, issue management, project/program management, financial management.
KEY JOB FUNCTIONS
- Partner with Business to prioritize technology needs and meet commitments. Manage the timely planning and execution of technology projects and ensure corporate guidelines are properly followed.
- Drive ongoing productivity improvement and innovation in partnership with stakeholders. Consult with stakeholders and to assess and characterize current processes. Anticipate internal/external business issues to align operational priorities and tactics.
- Recommend, implement and measure the effectiveness of service models, leveraged as solutions to meeting business needs. Service models include managed services, shared services, COE services, infrastructure services.
- Support a culture of operational and service excellence to drive increased efficiency and effectiveness of responsible service line(s). Implement best practice procedures for the on-going management of technology services.
- Assess quality of delivery and time commitments. Recommend strategies for improvement, including continuous improvements and leading best practices programs.
- Identify and resolve issues related to the performance of the services and/or deviations from defined scope of work. Formulate and implement corrective actions.
- Partnering across the technology division, manage the creation, revision, and documentation of technology organization strategies and policies, including risk-based strategies.
- Support the MSP transition lifecycle thru the pre-planning, execution, stabilization and steady state phases.
- Provide data to metrics and reporting unit for relevant report generationCoordinate and administer assignments, monitor team progress, and maintain schedules.
Qualifications
EDUCATION
- Bachelor's Degree or equivalent required
MINIMUM EXPERIENCE
- 6+ years of related experience
SPECIALIZED KNOWLEDGE SKILLS
• Best practice knowledge relating to Outsourcing/Managed Service Provider governance, transition, performance management
• Experience reconciling needs of service providers and internal customers
• Experience brokering partnerships across business, technology and vendor stakeholders
• Experience building and reporting on key service levels
February 8, 2012
• Tags: Information Technology careers in the USA, Service Delivery Manager recruitment • Posted in: Financial