Service Delivery Manager recruitment
Service Delivery ITIL Application infrastructure Banking
A Service Delivery Manager is needed for a leading Investment Manager to support to project managers and their teams to help ensure the successful transition of projects and changes into Production.
You will own and defines the processes and deliverables that the project team must produce throughout the project lifecycle to ensure smooth transition and ongoing support and maintenance of new and changed applications and infrastructure components
You will work closely with the Production teams including, outsourcers and vendors. Teams you will be supporting include Infrastructure, Architecture, Application Support and Information Assurance on a global basis.
You will Work in collaboration with the Infrastructure consultants to ensure that infrastructure deliverables align with project timescales and dates for support transition.
Work with technical architects to ensure that architectures produced for projects conform to support expectations and can be fully supported upon delivery.
Work closely with the technical leads to ensure BAU capacity requirements are met and that they tie in closely with future project deliveries.
Pro-actively engage with Project Management groups in both the application and infrastructure space to ensure continual improvement to processes and future engagement.
To apply for this role you must have the following skills and background:
Worked in an ITIL environment, ideally V3
Financial services ideally wealth management or asset management
Have managed large teams and reported into Head of divisions. Ie: Head of IT, Head of Delivery
Excellent communication skills
Stakeholder management
Managed outsource partners
Personable, pro-active and the ability to work to demanding deadlines.