Service Delivery Project Manager Job in Springfield, Virginia US
Service Delivery Project Manager
U.S. Citizenship is required. Applicants must possess an active, Federal Government Security Clearance with polygraph. Job Summary: This position is responsible for managing and maintaining high availability and uptime for a Federal agency's systems and services. The AIT NCE OS - SDM Department is comprised of Service Delivery Managers (SDM's) whose primary responsibility is to serve as the day-to-day face of AIT NCE OS to Entities assigned and the PMO in assuring a seamless service offering from AIT NCE OS for our contracts. Job Responsibilities: "Responsible for pooling and coordinating the resources of the ECNS, to assure the timely and effective implementation of IT solutions for our customers "A key role of the SDM shall be to work closely with, coordinate and help direct the actions of each AIT NCE OS functional area (Enterprise Management Systems, ESC Tier 2, Infrastructure and Vendor Management, ESC Liaison Change Management) and bring them to bear in a unified manner to assure a seamless and effective delivery of the contracted IT services. "Responsible for monitoring and reviewing account SLA's and ensuring that they are met or appropriate actions are taken by the responsible service areas to meet them. "Responsible for ensuring excellence in service delivery on all of their accounts and working with AIT NCE OS management to ensure adequate resources are provided to meet our contractual obligations on each account. Job Qualifications: " Minimum of 6 years experience in an enterprise environment " Proven history of performance excellence in the following areas: Network Operations Center Operations on a 24 X 7 X 365 basis, running shifts using ITIL processes and reporting all incidents. " Understands the "why" behind the customer needs and can clearly articulate it to others " Highly organized with the ability to strategically think long term about operational needs and opportunities, while always taking a customer and partner-centric approach " Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner " Excellent troubleshooting and problem-solving skills " Proven ability to troubleshoot large, complex systems " Possesses strong analytical, organizational, and decision-making skills " Excellent verbal and written communication skills " Willingness to work flexible schedule in support of a 24x7 team " Highly knowledgeable on service desk and Network Operation Center operations. " ITIL Certified or highly familiar with ITIL process and procedures " Skilled in working with Federal customers in highly classified areas Desired Skills: " MS Project " EVMS Experience " MCSE " Project Management Experience Certifications Required: Professional certification (PMP) preferred Years of Experience: 8-10 years of related experience Degree Required: Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work/military experience. Education Required: High School Years of Experience Required: 7-10 Years of Experience Desired: 7-10 To apply: Please go to the website www.intelligent.net and click on the Careers Tab.