Service Delivery Team Leader
Full Job Description
The Purpose of the Role is to manage and supervise the Administrative Support Services function within Service Delivery, meeting business targets, customer expectations and quality standards within a regulatory framework as per the requirements of profit and loss budget holders.
Key Responsibilities
- To manage and control the team to ensure the provision of excellent service in line with agreed service levels.
- To understand and implement relevant aspects of the company`s and departmental business plan.
- To ensure regulatory, legal and operational risks are identified and managed through appropriate controls and a culture of service quality.
- To lead, supervise and manage the performance of your team to ensure you have sufficient, capable resources to enable your area`s operational objectives to be met.
- To maintain your own competence and personal development.
The jobholder will be someone who enjoys working with and through people; friendly, with the drive to achieve results through both logical and systematic approaches but is not afraid to be innovative and challenging in order to achieve results.
Influencing and motivating skills will be important; able to gain willing acceptance.
Technically able, enjoys challenging situations, working within the broad parameters of the organisation.
Essential Skills and Knowledge :
Team leading experience in the financial services sector (ideally life, pensions and equity release); able to work as part of a team and provide leadership when required; experienced in coaching or mentoring others, preferable.
Our client are a niche insurance provided with a large market share which they are looking to grow further
A competitive salary with an excellent package.
Where specific UK qualifications are required we will take into account overseas equivalents.
Please quote Michael Page reference when applying Job ref:MPGX13252319
Michael Page International is a world leading recruitment consultancy.
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