Service Design Consultant
Service Design Consultant – ITIL
Service Design Consultant required for my commodity trading / energy client based in Uxbridge. This role is responsible for all aspects of ITIL strategy and design for service operations management and it’s operating model and will need to be an expert in maintaining, developing and communicating strategy in service management.
Candidates will need the following experience:
- Strong background in the Service Strategy, Design, Service Operations and Lifecycle management within the enterprise in a multinational environment.
- Successful experience in designing and maintaining global Service Management Operations Model Experience in developing successful transition and operating plans for multi-million dollar programs (10m+).
- Strong strategic and operations design skills and a broad understanding of IT Service Management Best Practice
- Excellent written and verbal communication skills
It would be beneficial for candidates to have:
- ITIL V3 Foundations or greater
- Competency in RCA, Lean and 6 Sigma practices
- Track record in Programme Management or Continuous Service Improvement
- TOGAF 9
- Excellent executive management presentation skills
- Experience in End-User Service technologies
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