Service Desk Analyst / Helpdesk / 1st Line
.Service Desk Analyst / Helpdesk / 1st Line
Service Desk Analyst required for my commodities trading house client based in London. The Service Desk Analyst (SDA) will work as a member of a front line team of people to provide first level support for current and new systems.
Candidates will require the following knowledge of supporting:
- Windows XP, Windows 7 Office Suites.
- Active Directory
- A range of computing platforms, (desktops, laptops, tablets, PDAs and mobile phones)
- Local Area Networking (LAN) and remote access services (such as VPN)
- Microsoft Office (2003+) productivity suite including.
- VBA macro programming an advantage.
- Corporate messaging using Outlook/Exchange platform for thick client, web-based email and handheld devices.
- Instant messaging using Windows and Yahoo clients.
- ITIL v3 Foundation or heavy exposure
Candidates will require solid experience of working with in a busy, fast paced banking / trading / financial environment.
If you feel like you have the relevant experience, please apply.
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