Service Desk Analyst I, II Job in Cincinnati, Ohio US
Job Purpose:
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
We have 2 opening positions. One is located at our Corporate Office located in Cincinnati, OH. The other open position is located at our office in Covington, KY. One position is for day shift and the other open position is working a 4 day work week schedule covering 2nd and 3rd shifts. Please indicate your preference when applying.
Duties:
* Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
* Improves client references by writing and maintaining documentation.
* Participates in development of client training programs by identifying learning issues; recommending instructional language.
* Accommodates client disabilities by recommending devices and techniques.
* Avoids legal challenges by monitoring compliance with service agreements.
* Improves system performance by identifying problems; recommending changes.
* Updates job knowledge by participating in educational opportunities; maintaining personal networks.
* Accomplishes information systems and organization mission by completing related results as needed.
Skills/Qualifications:
Problem Solving, Help Desk Experience, Phone Skills, Customer Service, Training, Verbal Communication, Coaching, Documentation Skills, Network Troubleshooting, Networking Knowledge, Product Knowledge.
At, Net t. HDI Service Desk Analyst are all preferred.