Service Desk Analyst Job in Carlsbad 92009, California Us
Location
Carlsbad CA
Job Responsibilities
Are you the go-to person when your friends and family need help with their computers? Do you enjoy working with people to help find solutions to their technical issues? We are looking for a Service Desk Analyst and you could be the perfect fit!
As a member of our Service Desk team you will provide timely and accurate Service Desk-based Tier III support to end users including installation, troubleshooting and repairing desktops, laptops, and peripheral devices, unified communications (telephony, voicemail, video, collaborative applications) as well as common enterprise software. Provide 1st level support and incident handling for LAN/WAN, remote access, e- mail, and other IT applications and support user requests related to user account rights permissions, new account creation, directory maintenance. You will provide effective incident and problem resolution using highly automated tools and knowledge base systems and maintain documentation of support activities and escalations and provides status updates to customers regarding problem tickets, initiating appropriate escalation as necessary.
Experience/Skills Required
Requirments
- High School Diploma or equivalent
- 3+ years related Service Desk experience
- US Citizenship
- Ability to travel up to 10% if needed
- Demonstrated experience in troubleshooting,
- problem solving hardware and software issues, and reporting using a problem ticket reporting system.
- A strong professional commitment to the customer coupled with an understanding of typical end user hardware and software.
- Well versed in Microsoft OS and common enterprise applications and software support and practical technical product knowledge of common support and maintenance utilities.
Our Carlsbad, CA office is just 30 minutes north of San Diego and 5 minutes from the beach. We know there is more to life than work and with full gym access, volleyball/basketball courts and meal services onsite you’ll never want to leave our beautiful campus. You can also reach out to help others in the community by being involved in our VPartners program.
Ready to join ViaSat? Submitting your resume takes just a few minutes and we’ll send you an automated response to let you know it has been received. If you’re a good match we’ll do our best to follow up with you as soon as possible.
Education Requirements
High School Diploma or GED
Travel Required
Up to 10 percent
US Citizenship Required?
US Citizenship Required
Clearance Required?
No
Location Information
