Service Desk Analyst Job in Hampshire, Southern UK

Service Desk Analyst (1st / 2nd Line support, Microsoft, active directory)
Location: Hampshire
Contract: 3 month rolling contract
Rate: £10 - 14 per hour
Start: ASAP

Sand Resource's is looking for a strong Service Desk Analyst to provide 1st / 2nd line support across the organisation. Candidates must have excellent verbal and written communication skills for this contract. My client would require candidates to have strong experience across Microsoft products and Active Directory.

The main purpose of this role is to provide support and maintain PC hardware, software and networking systems either via the telephone, email or, using remote control software, to take control of the user's PC and resolve the problem. Ensure information is accurately captured on to ITBM and if a problem cannot be resolved via the telephone, email or using remote control software, to re-direct the call to the appropriate team.

Knowledge Required:

• Good understanding of Information Technology
• Understanding of Microsoft PC operating systems
• Understanding of IT Security issues including anti-virus measures.
• Knowledge and experience of office systems, word processing, email and calendar software

Skills:
• Working as part of a team.
• Delivering to deadlines.
• Excellent telephone and customer care skills.
• Literate and numerate.
• An excellent understanding of Microsoft PC operating systems
• Understanding of IT Security issues including anti-virus measures.
• Knowledge and experience of office systems, word processing, email and calendar software.
• Understanding of PC networking.
• Able to promote the service to ICT

Approach:

• Flexible attitude to working
• Excellent interpersonal and communications skills.
• Mature attitude.
• Ability to work on own initiative.
• Responsive and enthusiastic.
• Practical approach to problem solving.
• Customer focused approach

Should you have strong 1st line support background have excellent communication skills then please get in contact.

Sand Resources is an equal opportunity employer committed to a policy of treating all employees and job applicants equally. It is our aim to take all reasonable steps to employ and promote on the basis of ability and qualifications without regard to race, religion, colour, sex, age, national origin, disability or sexual orientation. Our recruitment takes place based only on skills and experience of the candidates. Sand Resources is acting as an employment business in relation to this vacancy.