Service Desk Lead Job in Kraków, Malopolskie Poland
Sii (www.pl.sii.eu) is one of the leading IT and Engineering service providers in the area of modern technologies. For over 30 years we support our clients in consulting, software development, infrastructure management, integration and maintenance of systems, as well as industrial engineering i.e. automatics, robotics and mechanics.
In Poland, Sii has existed since 2006, currently has five branches in Warsaw, Gdańsk, Poznań, Wrocław, Cracow, however, conducts projects throughout the country.
People are most important in Sii. We are looking for open-minded and cheerful individuals, yet qualified and professionally approaching to their duties. Owing to the rapid development of Sii, over 35 employees join us every month.
JOIN US!!!
We are currently seeking individuals for the position:
Location: Cracow
Tasks:
- Monitoring support tickets queue and dispatch tickets based on priority and urgency and support team members skillset
- Organizing and managing work of the subordinate team
- Motivating and running the desk effectively to ensure SLA targets
- Review performance of support team members and monitor quality of the response as well as react to customer feedback given to support tickets
- Support Service Desk agents in tickets resolution
- Providing a first point of escalation for the team in respect of service/delivery issues
- Review and approve tickets to be escalated to Level 3 support
- Ensure that knowledge database is up to date and used
- Identifying potential process improvements
Requirements:
- Nice and open-minded
- Hardworking and ambitious
- Excellent knowledge of English
- Professional approach to work
Additional advantages are:
- Experience in team management
- Experience of working in service desk
We offer:
- Attractive salary adequate to the skills and experience Ability to co-create innovative projects for leaders in the telecommunication, insurance, banking/finance and other sectors
- Stable employment
- Opportunity for professional development
- Attractive social package
- Excellent work atmosphere
Interested individuals are encouraged to send their resume to:
rekrutacja-krakow@pl.sii.eu
» Aplikuj on-line «
together with an approval for the processing of personal data listed below:
"I hereby agree for the processing of my personal data by Sii Sp. z o. o, Al. Niepodległości 69, 02-626 Warszawa, enclosed in the application documents submitted by me, including their processing in the future - for the purpose of the recruitment process. This consent is submitted voluntarily and I declare that I have been informed of the powers I am entitled to in accordance with the Protection of Personal Data Act from August 29, 1997 (consolidated version: Journal of Laws from 2002, No. 101., item 926. with amendments)".
Please note that we will contact only selected candidates.