Service Desk Manager / IT Helpdesk Support
Blue Town Online Ltd
About the Job
Job Title: Service Desk Manager / IT Helpdesk Support - ITL Certified
Location: Derby
Salary: £35,000 - £40,000 per annum
Duration: Perm
Salary: ASAP
Our client is one of the world's leading ride photography companies with offices in the UK, USA, Hong Kong and Dubai. They have over 500 photo installations throughout the world. They have specialised in providing attraction photos since 1994 and since that time have retained their position as market leader.
They are able to offer ride photography, on-ride video, walkabout and studio based photography Chromakey at theme parks, water parks and other attractions around the world. Their unparalleled expertise in creating ride photos and our understanding of the guest experience ensures that the attractions` guests take away a souvenir that they truly value.
They supply leading edge ride photo technology, underpinned by world class reliability that ensures revenue opportunities are maximised. Our client employ and develop the best talent, committed individuals who provide design, engineering and business services all with a focus on driving photography sales whilst enhancing their customer`s brand and offering. In recent years they have expanded their portfolio to include staffing services both for seasonal operations and year round at some of the UK and Europe`s high profile attractions. During peak season this means they employ up to 700 additional personnel taking their establishment to over 900 staff.
They have a proven ability to deliver the right commercial result for customers wherever that is in the world.
The Company is looking to increase sales through expansion of its digital product offering (e.g. sales of images through online and mobile devices) and growth in its existing customer base as well as entry into new markets and geographies.
The Opportunity
Service Desk Manager (£35-40K per annum)
We currently have a vacancy for a Service Desk Manager to manage the Service Desk activities of our client: development of strategy, system design/improvement, performance, customer relationship management and quality of service.
To be successful, you will have experience and knowledge of appropriate service desk management processes/methodologies/software and quality standards (ISO9001, ISO 200001 ITIL) with extensive experience and a proven track record in an IT service/helpdesk management role.
You must also be educated to HNC/HND Higher Level or Degree level in an IT/engineering management subject or equivalent through relevant training and/or experience.
You will also need the following:
* Experience of managing multiple projects and initiatives and conflicting demands.
* Ability to use both technical and business knowledge in order to create solutions.
* Good communication skills to forge and develop strong working relationships and experience of working with external customers.
* Good numerical skills with a methodical approach to logically analyse data.
* Excellent time management, planning and organisational skills.
* Ability to demonstrate decisiveness and judgement, energy, resilience and self motivation.
* A proven track record of developing a team to provide excellent customer service.
Due to the nature of the business, you will be required to work unsociable hours and be willing to travel to various sites worldwide as and when required.
If you would like to apply, please e-mail your CV with a covering letter by clicking on the Apply Now link by 4th April, 2012.
Due to the volume of applications we normally experience, if you have not heard from us by 30th April, 2012, unfortunately, you have been unsuccessful on this occasion.
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