Service Desk Specialist/Hemel Hempstead Job in Hemel Hempstead Hp21ag, Home Counties Uk
Helpdesk specialists required for 3 months contracts based in the Hemel Hempstead area. Payrate between £9-10 pr Hour depending on experience.
Candidates must have previous Helpdesk support experience and a strong Customer Service background. This is a busy service desk environment where you will be dealing with priority calls between 40-50 pr day. Experience of working supporting a retail environment over the telephone, logging software or and understanding of ITIL would be an advantage. Understanding priority calls, SLA's is essential!!
Shifts will be on a 4 days on and 4 days off system. This will involve working weekends - 4 on 4 off. - shifts are 6am-4:30pm, 8am-6:30pm and 12 midday to 10:30pm. Each bank of 4 will make up 37.5 hours. Applicants must be available to work between these hours and be available for an immediate start. You will need to own a reliable vehicle due to hours of work and there is free parking onsite.
Please send CVs to kerry.heath@concept-it.com in the first instance