Service Entitlement Spec Job in Bangalore, Karnataka India
Level Service Entitlement Specialists. This role essentially provides customers with accurate Service and Support. You are capable of researching and correcting system and process issues impacting Serviceability and Service Entitlement. You take ownership for processing and monitoring cases and service data projects. An ability to understand business process issues and communicate
* Excellent verbal and written communication skills.
* Attention to accuracy and customer service orientation.
* Demonstrated track record of identifying and leading the development of cross-functional solutions, with adherence to company policies and procedures.
* Experience in training and providing guidance in a service environment. Supervisory experience preferred.
* Excellent time management and problem solving skills in a change-rich, fast paced environment while maintaining strong attention to detail.
* Experience with SAP and Oracle highly desirable.
* Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
* Experience with process and systems improvements.
* Experience working with IT development staff on complex projects.
* Ability to work collaboratively within a team environment of other business systems analysts and cross functional peers to support deadlines.
* Minimum of five years experience in order fulfillment, order management, or customer services is required, preferably within high tech companies.
* A minimum of 5 years of experience is required. Most employees in this position have 2-5 years experience.
* Supervisory or leadership experience is preferred.
* A Bachelor of Arts or Sciences Degree required, or equivalent experience.
* Experience with SAP or Oracle highly desirable.
* Demonstrated ability to have completed multiple, moderately complex technical tasks.
NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.
Customers around the world choose us for our "go beyond" approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before. You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation.
We bring together the industry's best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you - on time and on budget. To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, we'll work with you to solve your problems and help you reach your goals.
Discover our passion for helping companies around the world go further, faster at www.netapp.com .
To learn more about NetApp employee benefits go to:
http://www.netapp.com/jobs/benefits.html
NetApp is an equal opportunity employer.
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