Service Management Advisor Job in Plano, Texas Us
Job Description
Oversees, facilitates, and administers ITIL-based service support in the coordination of Configuration Management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, customer management, dispute and technical resolution management, and communications at various levels during services engagements from tactical (incident based) to strategic. (m)
Required Skills
6-8 years of relevant experience or equivalent combination of education and work experience
Solid understanding of ITIL processes and principals
Solid verbal and written communication skills
Solid ability to create and document processes
Conflict Resolution
Customer Service
Facilitation
Presentation
Front line
Desired Skills
Experience with IT/IS operations support
Experience with implementation and/or operations of IT Infrastructure Library (ITIL) processes
Experience with management of IT/IS processes for incident, problem, change or configuration management
Understanding of large IT environments and their organizational structures
Experience with project management disciplines
Experience with facilitation of group activities
Able to develop and present clear oral and written communications
Able to work at multiple levels of internal and customer organization
Exceptional problem solving skills
Self-starter who takes initiative and requires minimal direction and guidance
Education
Requires a Bachelor's degree or equivalent
Experience
6-8 years of experience
Requirements
Hazards
About Dell Inc.
Collaboration. Individual drive. A passion for technology. That's what success sounds like at Dell. It's this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you'll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you'll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world's largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at www.dell.com for more information.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.