Service Management Support Analyst recruitment
Key Responsibilities:
• Provide senior level secretarial and administrative support to the Managing Director and all of MIT EMEA/APAC permanent staff
• Responsible for project analyst activities for the Service Transformation Program – Track RAID logs, consolidate project status reports, produce and update process flow documentations, etc.
• Liaise with individual Service Transformation Program stream owners to track deliverables.
• Produce and re-format slide presentations on PowerPoint, typing corresponding handout notes.
• Typing up of minutes for management meetings and Service Transformation Program work streams
• Prioritise multiple assignments
• Extensive Diary Management across APAC/EMEA/US - coordinating meeting requests, manage changing and conflicting priorities, meeting papers, room bookings, audio/visual equipment, catering etc.
• International Travel Management - book flights, trains, (on-line and via telephone), on-line check-in, airport transfers, accommodation, currency, visas, travel itineraries, overseas office space both in-house and externally
• Expenses - complete monthly reports adhering to policy, ensuring effective time management of approval process
• Telephone - professional and efficient telephone management
• Project Work - the organisation of events, off-sites, training, databases
• Effective management of documentation requiring authorisation
• Arrangement of departmental Global Town Hall Meetings
• Administration - post, photocopying, scanning, audio/visual checks for VC meetings, maintaining office supplies, providing general support to MIT in EMEA/APAC
The Experience
• solid secretarial experience in the financial sector as well as project analyst experience
• Technology Department experience a plus
• Solid experience building power point presentations and data analysis using Excel such as creation of pivot tables
Additional Information/Qualifications
• Minimum requirement of second level education (or equivalent)
• O’level, C+ GCSE English and Mathematics essential
• Secretarial qualifications
Key Skills:
• Advanced IT skills i.e., Outlook, Word, PowerPoint and Excel (Moody’s systems – Vista and Concur)
• Accurate typing speeds of 60 – 70 wpm
The Individual
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Team player
• Efficient with excellent planning, organisation, implementation and follow-up skills
• High level of attention to detail
• Ability to work under pressure and adhere tight deadlines
• Ability to work on own initiative and without supervision
• Ability to ensure ongoing self development
• Discretion