Service Manager
CAN YOU changethe way a company does business?
DO YOU want to work in a growing and successful business that has authentic and visionary leaders?
Who are we?
Commonwealth Bank's CommSec Division provides retail and wholesale clients access to online broking and investment products, as well as third party investment propositions and geared solutions through its two businesses: CommSec, Australia's leading online broker and CommSec Adviser Services, Australia's leading wholesale online trading and adviser services provider.
You will:
As an Account Manager, you will be responsible for assisting Independent Financial Advisers and direct clients in all aspects of trading and margin lending. You will also assist Relationship Managers and BDM's in managing strategic relationships with a panel of High Value Advisers.
The AM provides efficient and professional customer service by way of telephone, email and fax. This will also include building and maintaining high quality relationships. The facilitation of non-advisory trading activities and the explanation of the products and services offered by CommSec Adviser Services. You will endeavour to provide an excellent client experience to our wholesale advisor groups.
By working closely with state distribution networks, fund administrators and internal stakeholders your core goal is to enhance Commsec Adviser Services reputation as the preferred wholesale provider within the Independent Financial Adviser market.
More specifically you will:
- Lead the Account Manager team to maintaining a high standard of service to our client base CommSec Adviser Services products
- Awareness and management of SLAs, providing transparent reporting to the Adviser Services Leadership Team
- Facilitate the integration of new functions and services into the Equities and Investment Lending Team
- Identify areas for continuous improvement for discussion and implementation
- Sales Service monitoring to identify training needs of staff
- Monitor and report on Key Performance Indicators (KPIs)
- Negotiating desirable outcomes in matters of Market Risk, Operational Risk and with external and internal stakeholders
- Developing business relationships with active members and senior executives of Dealer Groups, educating them on the products and features within CommSec Adviser Services
- Drive product enhancement to maintain the market leading offering, by developing ideas to implementation and liaising with various departments to achieve this outcome
You are:
- Tertiary related qualifications in a business related discipline are highly desirable
- RG146 Compliance required
- ADA 1 2 Accredited
- Management of front line teams with a passion for people and culture
- Experience within Financial Markets, specifically Margin Lending, Stockbroking and Cash Management
- Specialised knowledge of IFA Market
- Strong attention to detail and accuracy in a high pressure environment
To be considered for this stimulating and rewarding position, please apply online today.
Advertised:
21 Nov 2013 Aus. Eastern Standard Time
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