Service Manager 2
Service Manager 2 - Congressional Plaza
Manages the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals. This job's primary (greater than 50% of time) duty is the management and direction of work for a minimum of two FTE's. Establishes sales referral and service goals. Creates, trains and coaches a successful service and referral team. Responsible for effective staff salary administration and rewards. Is responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals. Ensure compliance with audit and operational regulations and guidelines. Basic Qualifications: 2+ years interacting with customers and 1+ year of work direction or management experience Minimum Qualifications: Mentoring and/or coaching experience in customer service and/or sales environment. Proven experience exceeding sales and customer service goals. Strong communications skills. Detail oriented. Ability to comply with policies and procedures. Ability to work a schedule that includes working weekends and some holidays.