Service Manager Job
Service Manager (Job Number: 1303239)
Description
The Service Manager (SM) is responsible for assisting in managing the day to day operations of a select group of global clients. This client base typically includes firms that are large multi-geography fund managers, global insurance companies, global banks and other like businesses. In this capacity the incumbent will closely monitor daily operational and system workflows to ensure proper service levels are maintained or exceeded. They will work with the Service Directors and Service Executive who will liaise with the Relationship Executive and Business Executive to ensure deployment of new business opportunities and will look for ongoing ways to continuously improve the relationship. Will work with Service Directors on client matters that need escalation due to the nature of the issue. The Service Manager is responsible to traverse a broad base of global service teams to ensure clients are served exceptionally. They are expected to have an understanding of all products and services provided to a client. SM must work through multiple client issues at varying levels of complexity. Examples of the type of issues: they may manage include: billing inquiries, contract negotiations, and other documentation-related matters. They are fully engaged in all matters related to the client, from routine service issue escalation to new product roll-outs. In order to be effective in the execution of such a broad range of responsibilities, the SM must be integrated with all servicing teams providing products and services to the clients. In this manner, the SM would monitor that all of the global service teams are performing their daily activities effectively and that we are meeting our service commitments. They must effectively balance the dual goals of meeting service delivery commitments, while ensuring that BNY Mellon is in full compliance with all regulatory requirements. The SM will assist the Service Executive who will liaise with the RE, BE and other operational constituents with leading the client through the on boarding process. They will guide the client through the Business Acceptance process, which is designed to ensure that all internal constituents fully appreciate the client s business requirements and that the appropriate controls and resources are in place around new business. They will partner with the Implementation teams to develop a highly customized process designed to successfully launch a multiple product business relationship.
Qualifications
Bachelor's Degree required or commensurate business experience. 8+ years in Asset Servicing industry or client service preferred. Core Competencies, Client Focus, Relationship Building/Collaboration, Organizational Agility, Influence/Persuasion, Peer Relationships, Building Effective Teams, Directing Others, Global Business Acumen.
Primary Location: United States-USA-New York
Internal Jobcode: 31868
Job: Asset Servicing
Organization: Asset Servicing - Americas-HR09084
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