Service Operations Engineer II Job in Redmond, Washington US
Service Operations Engineer II
Job Category: Software Engineering: Build Location: Redmond, WA, US Job ID: 778915-70138 Division: Server Tools Business The Windows Embedded Business is a $500M+ business, extending Windows to specialized devices of all shapes and sizes - kiosks, cars, thin clients, digital signs, cash registers, industrial automation, medical imaging, and many more. The market for these devices has grown at an astonishing pace, and is reaching an inflection point of high growth and high volume, spawning a massive network effect we often refer to as The Internet Of Things'. This is a complex business requiring breadth, depth, and the ability to adapt to rapid change. We need your help to build out the next generation platforms, runtimes, and user experiences to power the next billion Windows-powered devices. http://www.bing.com/videos/watch/video/world-of-windows-embedded-devices/qmv6mvxi The Windows Embedded Operations team is looking for a highly skilled and confident Service Operation Engineer who can help us support our rapidly growing product line and help us achieve our goals of reducing our time-to-market. The WEB Operations Team supports and maintains number of labs and requires someone that can intelligently manage and drive the Services that we provide for the future of Embedded. This position has significant scope and impact and thus the individual needs to be highly motivated and self-directed. In performing regular duties, this person will work with project and program managers to ensure status is reported, goals are met, and scorecard metrics are maintained. Key deliverables include gathering representing project requirements, design/deployment, working with other teams to ensure deployments are standardized and delivered as desired, creating and maintaining associated templates and documentation, maintaining key metrics, implementing a number of technological projects, performing as subject matter expert, delivering training to subordinate engineers, and serving as an evangelist for infrastructure and services. Primary Responsibilities include: - Drive detailed problem analysis in order to reduce customer incidents and system errors - Ensure operational best practices are followed during engineering - Work with all disciplines to understand operations requirements and drive solutions to their critical work items - Identify, evangelize, and deploy new technologies or automation within supported labs - Ensure issues are responded to and resolved within a standard SLA - Direct the work of up to 6 contingent staff supporting multiple mini-labs - Create issue metrics showing number and type of issues, issue life-cycle and mean-time to resolution Qualifications: - 3+ years experience as a Full-time Service Operations or Service Engineer supporting lab customers in a product team environment - 5+ years experience managing supportability and troubleshooting the availability of applications, properties, systems, networks, and servers - Virtual Computing (Virtual Server Hyper - V) knowledge required - Working knowledge of Windows 7, Windows Server 2003 and Windows Server 2008 required Preferred: - Microsoft Certification (MCSE) a plus - CEPC and Windows Embedded knowledge a plus