Service Product Manager Job in Brussels, Brussels Belgium
Driven by a 100-year-old tradition of technological innovation, Ingersoll Rand is a global, world-class company which has undergone a major transformation in the last decade. Our people, products, systems and services remain in the forefront of their respective markets and industries in order to enable our customers and employees to create a positive impact in their world. Today's Ingersoll Rand enables customers to create progress – particularly in the areas of safety, comfort and efficiency.
Our people and our family of brands-including Club Car®, Ingersoll Rand®, Schlage®, Thermo King® and Trane®-work together to enhance the quality and comfort of air in homes and buildings, transport and protect food and perishables, secure homes and commercial properties, and increase industrial productivity and efficiency. We are a $13 billion global business with over 50,000 employees committed to sustainable business practices within our company and for our customers.
Service Product Manager
Ingersoll Rand is uniquely qualified to create and sustain safe, comfortable and efficient environments. Our people and our market leading brands, including Club Car®, Ingersoll Rand®, Schlage®, Thermo King®, and Trane®, work together to inspire progress for our customers. For more information about Ingersoll Rand visit www.ingersollrand.com.
Ingersoll Rand Industrial Technologies provides products, services and solutions that enhance our customers' energy efficiency, productivity and operations. Our diverse and innovative products range from complete compressed air systems, tools and pumps to material and fluid handling systems. We also enhance productivity through solutions created by Club Car(R), the global leader in golf and utility vehicles for businesses and individuals.
Objective:
This management position will take the lead on defining the strategy and the service offer for Care Agreements, Assessments and Controls, creating the various calculators, implementing the contractual requirements, providing the service organizations with the appropriate level of service product knowledge to drive the business locally, establish the business plan and drive it in line with the targets set for the strategy in order to capture an increasing share of installed base recurring revenue
Percentage of Travel:
Min. Yrs. Experience:
Education Standard:
Education Type:
Principle Responsibilities:
* Care Agreement, Assessments Controls Product Definition:
o Work with Global Services Marketing to define the portfolio for each in line with global strategy and EMEIA Market requirements
o Establish the support material to enable promotion and training of the local services organizations
o Define pricing strategy based on profitability requirements and local market conditions
o Define the standard contractual template
o Drive continuous improvement of Care Agreement offer
* Strategic Implementation
o Establish global strategic roadmap
o Train the local organization on the Care Agreement, Assessments Controls products portfolio's
o Work with each individual service organization to define local strategy and roll-out plan, including resource plan, tracking metrics and performance milestones
o Create and implement sales programs, promotions and incentive programs
* Monitoring and Reporting
o Monthly tracking
? Sales, connectivity, margin, renewals and cancellations
o Status and evaluation of promotions and programs
o Benchmarking of various Service organizations
o Identifying of growth opportunities
o Monitor market performance and reaction to service product in order to adapt as required (Voice of the Customer)
* Tactical Support
o Provide on-going support and training to local service teams to ensure continuous improvement of knowledge level and performance of Service Sales teams
o Determine calculators and support tools
If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
Ingersoll Rand provides a benchmark competitive benefits and compensation package and a friendly and rewarding work environment.
Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.
Open all references in tabs: [1 - 3]