Service Relationship Manager recruitment
The incumbent will take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution. He/She will exercise due diligence in customer care to ensure good customer contact experience with Citibank.
Other responsibilities include:-
- Support cross selling and ensure all referrals are followed up promptly, e.g. Mortgage, Bancassurance, etc
- Continuously look for improvement opportunities to increase customer satisfaction and work efficiency
- Managing of ATM contracts, maintenance and servicing issues
- Managing urgent applications for senior corporate executives
The ideal candidate would have the following requirements:-
- Tertiary degree, preferably in Finance/Business related disciplines
- At least 2 years' experiences in branch frontline service
- Knowledge of banking products and services; exposure to investment products and processes would be an added advantage
- Strong team player with good relationship management skills and problem-solving skills
- Good communication and interpersonal skills
- Meticulous and organized
At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now. Please apply online and search for Job ID 12021340.
May 5, 2012
• Tags: Accounting & Finance careers in the Singapore, Service Relationship Manager recruitment • Posted in: Financial