Service Representative Job in Coral Springs, Florida US
Service Representative
Auto req ID 2651BR Job Title Service Representative Area of Interest Service Location Name 00216 Coral Springs - FL Address 9800 West Atlantic Blvd City Coral Springs State Florida Zip Code 33071 Phone Number # Job Description Job Classification: Non-Exempt Job Summary The Service Representative (SR) provides customer service support to the club members and guests. . Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.. . Responsible for assisting and directing members/guests . Monitoring incoming inquiries and ensuring proper check in procedures are followed Organizational Relationship: Reports to the Service Manager or Assistant Service Manager Essential Duties Responsibilities: Member and Guest Check in Compliance (50% of time) . Greet all incoming members and guests . Ensure all check in procedures are followed . Ensure Guest Fitness Profiles are completed and appropriate fees are collected . Enter Guest and Telephone Inquiry information into GMS Customer Service (25% of time) . Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests. . Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. . Record member concerns on the Member Service Log or Maintenance Log (depending on issue). . Record lost and found items on the Lost and Found Property Log and secure items per policy . Ensure required forms are available, and completed and processed properly (e.g. Kid's Club Coupon Log, Group X Reservation sheets, etc.) . Promote and sell merchandise . Keep front desk area and lobby clutter free, and orderly . Perform general cleaning duties to include hourly locker room checks Point of Sales (25% of time) . Operate Tomax system and ensure open/close/break procedures are followed . Reconcile and report all incoming or outgoing (i.e. drink refunds) monies . Process all monetary transactions through Tomax Qualifications: Knowledge, Skills Abilities: . Strong customer service skills . Strong communication skills both oral and written . Organization skills . Attention to detail Certifications / Educational Level: . High School Diploma or GED required . Must complete Club Orientation training prior to beginning the Front Desk Receptionist training . Must complete Front Desk training prior to working alone at the Front Desk . Must complete Club Safety training within 30 days of hire . Must attend New Hire Orientation prior to first scheduled shift in assigned club Experience: . Must have 6-12 months experience in customer service function. Retail environment preferred. . Experience with multiple phone lines preferred . Basic computer skills Physical