Service Representative Lead Job in Denver, Colorado US
Service Representative Lead
Auto req ID 3245BR Job Title Service Representative Lead Area of Interest Service Location Name 00572 Lowry (Denver) - CO Address 7600 Academy Blvd City Denver State Colorado Zip Code 80230 Phone Number # Job Description Job Classification: Non-Exempt Job Summary The Lead Service Representative (LSR) provides customer service support to the club members and guests. . Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. . Responsible for assisting and directing members/guests . Supervises the front desk and retail operations . Monitoring incoming inquiries and ensuring proper check in procedures are followed Organizational Relationship: Reports to the Service Manager (SM) or Assistant Service Manager (ASM) Essential Duties Responsibilities: Front Desk (80% of time) . Greets, checks-in, and services all members, and registers all guests. Answers the phones and obtains appropriate information and transfers calls as necessary. . Maintains the Guest Registers, Fitness Profiles, Telephone Inquiries, and Group X schedules and reservation records. . Supervises Point of Sales (POS) operations and files daily and weekly club revenue reports. . Keeps the front desk and surrounding areas orderly and clean. Club Operations/Administration (10% of time) . Monitors Retail goals and ensures club is on track to meet and exceed assigned goals. . Partners with Facilities Maintenance on repairs and maintenance and general upkeep in the club. Development (10% of time) . Trains Kids Club staff on Kids Club related training programs and policies and procedures. . Monitors Kids Club staff job performance. . Assist SM with performance appraisals. Qualifications: Knowledge, skills abilities: . Strong interpersonal and communication skills, including proper telephone etiquette. Able to generate, maintain and demonstrate a friendly, enthusiastic and positive attitude. Possess a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff. . Understands and follow oral and written instructions. Communicates clearly and concisely. . Possesses strong organizational skills. Understands basic record keeping practices and procedures. Able to file both alphabetically and numerically. Demonstrates the ability to organize and prioritize multiple tasks. Certifications / Educational Level: . High School Diploma or GED required . Successful completion of the STP Club Orientation, Club Safety, and Front Desk Attendant Training Programs Experience: . Must have 6 months Service Representative (SR) experience. . Experience with multiple phone lines preferred Physical Requirements: . While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The emp