Service Representative Night Job in Highlands Ranch, Colorado US
Service Representative Night
Auto req ID 2986BR Job Title Service Representative Night Area of Interest Service Location Name 00355 Highlands Ranch - CO Address 333 Dad Clark Dr City Highlands Ranch State Colorado Zip Code 80126 Phone Number # Job Description Job Classification: Non-Exempt Job Summary The Service Representative Night (SRN) provides customer service support to the club members and guests. . Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. . . Responsible for assisting and directing members/guests . Ensures a safe and secure club . Monitoring incoming inquiries and ensuring proper check in procedures are followed Organizational Relationship: Reports to the Service Manager (SM) or Assistant Service Manager (ASM) Essential Duties Responsibilities: Member Check in/Customer Service (60% of time) . Greet all incoming members . Follow all check in procedures . Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages . Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc. . Record member concerns on the Member Service Log . Record lost and found items on the Lost and Found Property Log and secure items per policy Club Cleanliness and Safety (30% of time) . Keep front desk area and lobby clean, clutter free, and orderly/organized . Clean and organize lobby, and weight and cardio rooms . Perform safety checks during the shift to ensure club is secured and safe . Re-rack all equipment and weights . Record equipment, facility, and janitorial issues on the Maintenance Logs . Other cleaning duties as assigned Administrative (10% of time) . Read and be familiar with all club communications (requires initials) (I'm not sure what the reference to initials means) . Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.) . Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low . Fill out Front Desk Planner and other duties associated with Planner. . Other duties as assigned Qualifications: Knowledge, Skills Abilities: . Strong customer service skills . Strong communication skills both oral and written . Organization skills . Attention to detail Certifications / Educational Level: . High School Diploma or GED required . Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment) . Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk . Must attend New Hire Training prior to first scheduled shift in assigned c