Service Supervisor Job in Surrey, British Columbia Canada
Design Group is Canada's premier specialist staffing firm servicing clients, job seekers, and independent contractors in the engineering, scientific, and technical communities. Our areas of industry focus include Oil Gas, EPC, Mining, Power Utilities, Design Construction, Real Estate Development Property Management, Transportation Logistics, Manufacturing, and Pharmaceuticals.
Design Group is a division of Design Group Staffing Inc., the largest Canadian owned recruiting company in Canada. Established in 1976, we have 25 offices across Canada, have held Platinum status as one of the 50 Best Managed Companies in Canada for the last 13 years, are ISO 9001 certified, a member of the ACSESS community and boast in excess of 10,000 placements last year alone.
Service Supervisor
Description:
Service Supervisor - Mechanical Technologist
The Service Supervisor is a key position for this Surrey based Heavy Equipment Manufacturing Company. You're the "central hub" for communication and activities relating to a new product line. Acting as the liaison between service technicians and the customer you'll be the customer's go-to person while working closely with the internal Sales and Engineering Departments to make the customer experience seamless.
The role is a permanent, full time position which will involve on-call after-hours customer support to clients based in Europe and North America. We're looking for someone with a good understanding of the heavy industrial sector (oil gas, mining, pulp paper). You will have a strong mechanical aptitude, a customer service approach to technical issues and above all you're a superstar relationship developer.
The Role:
- Knowing the customer inside and out, understanding their equipment inventory, and needs, product changes and service upgrades
- Coordinating and supporting service technicians
- Coordinating parts and tooling deliveries and shipments
- Preparing/reviewing quotes for services and parts
- Reviewing service reports, work orders and invoices
The Person:
- Mechanical Technologist
- Experience of Heavy Industrial Equipment
- Project management training or equivalent experience considered an asset
- Experience with transportation, shipping documentation and logistics
- Ability to travel with a valid passport or ability to obtain one
If this sounds like you, or if the ad has just peaked your interest and you would like to know more, please send Chelsey McIntosh of Design Group Staffing cmcintosh@dg.ca your resume or call her at 604 638 4916. All resumes will be reviewed but only suitable applicants will be followed up with.