Service Support Specialist
Fenwick West is a top tier firm with a small firm feel. With 300 attorneys in Silicon Valley, San Francisco and Seattle, we work with companies on the cutting edge of technology and life sciences. We are proud to have been named for the fifth consecutive year as one of the top 5 Best Places to Work in the Bay Area, and #1 among law firms our size.
We currently have an opening for a Service Support Specialist in our Mountain View Office. The Service Support Specialist is the first point of contact between IT and the end-user community seeking solutions and workarounds for hardware, operating system, network and application problems. Under general supervision the technician uses tools such as local and vendor knowledge bases and other research resources to resolve moderately complex problems in a timely manner. The technician also partners with the Service Desk Lead and Manager to provide work leadership and training to less experienced staff. The key to this position is the ability to communicate in a professional and courteous manner with end-users and to maintain total contact ownership of their work.
The ideal candidate will have excellent customer service orientation and experience with Service Desk protocols and procedures, the ability to work with a variety of computer desktop and notebook hardware, including laser printers, flat panel monitors, cabling and connectors for networking and peripheral, strong interpersonal skills and an ability to work and support end-users in a stressful environment with courtesy. Three or more years’ experience in troubleshooting computer hardware, software and networks focused on the Microsoft Windows technologies preferred. Certifications in systems (MCP, MCDST, A+, etc.) or equivalent experience is a plus.
We offer a competitive salary and a rich benefits package that includes health and disability plans, domestic partner healthcare, flexible spending plan, 401k, transportation expense reimbursement, fitness and wellness reimbursement, and many others.
If you are interested in and qualified for this position, please apply online: http://www.fenwick.com/careers /