Service Support Specialist
New position due to growth, working for a leading European medical supplies company
OVERALL PURPOSE:
Provide support to internal and external customers on products. Provide support for via the telephone, fax, and email. Handle daily customer request for rentals via the Rental system. Communicate promptly, efficiently in handling customer requests.
PRINCIPAL RESPONSIBILITIES
• To deal with customer enquiries either written or verbal in a timely manner ensuring the enquiry is dealt with correctly or passed on to the relevant dept.
• Coordinate all incoming calls from contract customers
• Phone support for all incoming calls to department
• Define and maintain processes within Customer Services.
• To provide cover for service and deal with breakdowns, if required.
• To assist with the processing of service jobs, if required.
• Manage workloads within Customer Services with Sales Support and where responsibilities overlap with Technical Service, with Service Support Administration Officer.
• Monitor and input Rentals movements on Rental Software.
• Take customer enquiries for rentals and sales. Deal with in timely, polite manner.
• Produce quotes for customers as required, rentals or sales.
• Assist customers with product requirements and phone training where required.
• Manage and maintain rental fleet – monitor equipment status and pursue servicing/repairs.
• Obtain evidence of user damage, and pass to service department
Requirements:
• Strong attention to detail
• Excellent organisational, communication and telephone skills
• Customer Service experience required
• Hours of work – Monday to Friday 10am to 6pm, 37.5hrs per week. Must be flexible to vary those hours between 8am and 6pm if required.
• Permanent position.
Service Support Specialist
OVERALL PURPOSE:
• To provide a comprehensive level of customer and administration support for a wide and varied range of activities associated with the UK Service Department.
• To co-ordinate and provide administrative support for other business processes.
PRINCIPAL RESPONSIBILITIES
• Working within the Service Department as a key Customer Support point of contact to ensure timely provision of service contract quotations and contract order processing, scheduling and customer support for all products and services supplied by
• To act as the central contact point for co-ordinating breakdown calls from customers through to field based service engineers.
• To undertake the day to day data entry, monitoring and housekeeping activities with the Service Management System.
• To co-ordinate and monitor the Incident and complaints systems.
• To assist with the implementation and administration of analytical processes and procedures in line with the requirements for an effective Complaints handling and Corrective And Preventative Action System (CAPA).
• Involvement with the data input and defining reporting requirements for service Contracts and the management thereof for the Service Management System.
• Assist with the compilation and administration of departmental performance indicators, producing regular reports.
• Provide administrative assistance to the Service team, assisting with co-ordination of ongoing projects.
Requirements:
• Strong attention to detail
• Excellent organisational, communication and telephone skills
• Customer Service experience within a technical field
• Hours of work Monday to Friday 9am to 5pm, 37.5hrs per week. Must be flexible to vary those hours between 8am to 6pm according to business needs.
• Permanent position.
A leading European manufacturing company, specialising in medical equipment have a new and exciting position that has become available due to recent expansion and and future development plans
A leading European manufacturing company, specialising in medical equipment have a new and exciting position that has become available due to recent expansion and and future development plans
OVERALL PURPOSE:
Provide support to internal and external customers on company products. Provide support for via the telephone, fax, and email. Handle daily customer request for rentals via the Rental system. Communicate promptly, efficiently in handling customer requests.
PRINCIPAL RESPONSIBILITIES
• To deal with customer enquiries either written or verbal in a timely manner ensuring the enquiry is dealt with correctly or passed on to the relevant dept.
• Coordinate all incoming calls from contract customers
• Phone support for all incoming calls to department
• Define and maintain processes within Customer Services.
• To provide cover for service and deal with breakdowns, if required.
• To assist with the processing of service jobs, if required.
• Manage workloads within Customer Services with Sales Support and where responsibilities overlap with Technical Service, with Service Support Administration Officer.
Rentals Cover
• Monitor and input Rentals movements on Rental Software.
• Take customer enquiries for rentals and sales. Deal with in timely, polite manner.
• Produce quotes for customers as required, rentals or sales.
• Assist customers with product requirements and phone training where required.
• Manage and maintain rental fleet – monitor equipment status and pursue servicing/repairs.
• Obtain evidence of user damage, and pass to service department
Requirements:
• Strong attention to detail
• Excellent organisational, communication and telephone skills
• Customer Service experience required
• Hours of work – Monday to Friday 10am to 6pm, 37.5hrs per week. Must be flexible to vary those hours between 8am and 6pm if required.
Service Support Specialist
OVERALL PURPOSE:
• To provide a comprehensive level of customer and administration support for a wide and varied range of activities Service Department.
• To co-ordinate and provide administrative support for other processes.
PRINCIPAL RESPONSIBILITIES
• Working within the Service Department as a key Customer Support point of contact to ensure timely provision of service contract quotations and contract order processing, scheduling and customer support for all products and services.
• To act as the central contact point for co-ordinating breakdown calls from customers through to field based service engineers.
• To undertake the day to day data entry, monitoring and housekeeping activities with the Service Management System.
• To co-ordinate and monitor the incident and complaints systems.
• To assist with the implementation and administration of analytical processes and procedures in line with the requirements for an effective Complaints handling.
• Involvement with the data input and defining reporting requirements for service Contracts and the management thereof for the Service Management System.
• Assist with the compilation and administration of departmental performance indicators, producing regular reports.
• Provide administrative assistance to the Service team, assisting with co-ordination of ongoing projects.
Requirements:
• Strong attention to detail
• Excellent organisational, communication and telephone skills
• Customer Service experience within a technical field
• Hours of work Monday to Friday 9am to 5pm, 37.5hrs per week. Must be flexible to vary those hours between 8am to 6pm according to business needs.
• Permanent position.
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