Service Technician Job in Monroe, Louisiana US
Service Technician
Job Description Position Summary: The Service Technician installs telephone plant facilities and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures. This includes maintaining, expanding, replacing and repairing all plant facilities and subscriber apparatus required to provide service to customers. The Service Technician interacts directly with CenturyLink customers and support sales efforts through iLead. The selection process will be governed in accordance with the local collective bargaining agreement. Responsibilities: Install, repair, test and modify line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Include repairs to outside wires and tree trimming, and place new drops. Inspect subscriber premises to determine the appropriate method of installation. Test newly installed telephone/equipment using testing devices and repair or replace faulty equipment. Perform appropriate testing to ensure proper transmission and supervision specifications. Work closely with the Dispatch Center for work assignments such as trouble reports and service orders. Record transmission readings, daily time, and function codes in Work Force Management. Install and maintain subscriber PairGain Devices. Refurbish cable and install facilities within pedestals and/or terminals. Climb poles using hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment. Unreel and string aerial lines; install conduits and pole hardware. Observe all safety rules and regulations. Correct prints and maintain as-builts in accordance with company practice and policies. Install and maintain data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier. Assist other Technical personnel in performance of their duties when requested. Transport, set up, and run portable generator sets. Locate buried telephone lines. Install/troubleshoot high-speed internet and data networks. Convey a positive and professional appearance and demeanor when communicating the company?s products and services to our customers. Assume all other duties as assigned. CenturyLink is proud to be an Equal Opportunity Employer. We value diversity and maintain a drug-free workplace. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.