Sharehldr Srv Sr Unit Mg Job
Sharehldr Srv Sr Unit Mg (Job Number: 1309063)
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 36 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. Additional information is available at www.bnymellon.com.
BNY Mellon Asset Servicing is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing the management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
Description
Manage a team containing of supervisors and shareholder service specialists in daily operations. Also may oversee other unit managers. Monitor performance and provide feedback and coaching routinely. Analyze trends and develop strategies to improve team performance. Maintain regular client interaction and promote BNY Mellon through fostering customer relationships. Achieve operational objectives, global business plans and ensure adherence to the highest quality standards. Begin to work on projects and other related business initiatives and assist section manager in other duties. INTERACTIVE COMMUNICATION SKILLS AND INFLUENCE: Present or exchange information. Participate in group meetings to exchange status, data, etc. WRITTEN COMMUNICATION SKILLS AND INFLUENCE: Write to address individuals or groups who may have different interests or goals, where examples of format may exist, but not content. Requires written presentation of potentially complex information and views. CLIENT CONTACTS: Maintains effective internal and external contacts. Models good client relations. Anticipates and meets both short and long-term needs of customers. Seeks ways of improving client service orientation. PEOPLE MANAGEMENT RESPONSIBILITY: PROJECT MANAGEMENT RESPONSIBILITY: Guides the successful completion of moderate projects and may function in a project leadership role. LEADERSHIP: Takes a lead role in a work group, team, or project. Mentors/trains others. Monitors the progress of overall group and individual goals. Delegates appropriately and encourages independent behavior. PROBLEM SOLVING: Applies knowledge to determine solutions to complex problems with minimal direction. Uses research and analysis to develop innovative solutions. IMPACT : Decisions influence overall program or project success, client relationships, expenses, and/or the unit's ability to meet objectives.
Qualifications
KNOWLEDGE: Advanced knowledge of the principles and practices within a professional field. Integrates and evaluates new advancements in the industry to coordinate and contribute to successful business results.
EDUCATION: Technical/Trade/Business School Certificate/Associates Degree or equivalent experience
JOB-RELATED EXPERIENCE: A minimum of six years
Primary Location: United States-USA-MA-Westborough
Internal Jobcode: 30678
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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