Shareholder Srv Unit Supv Job

Shareholder Srv Unit Supv (Job Number: 1312337)

Description

Supervise a staff of shareholder service specialists in daily operations. Facilitate strong communication to senior manager on operational oversight issues. Monitor specialist performance and provide feedback and coaching routinely. Analyze trends and develop strategies to improve team performance. Maintain regular client interaction and promote BNY Melllon through fostering customer relationships. Achieve operational objectives, global business plans and ensure adherence to the highest quality standards. INTERACTIVE COMMUNICATION SKILLS AND INFLUENCE: Present or exchange information. Participate in group meetings to exchange status, data, etc. WRITTEN COMMUNICATION SKILLS AND INFLUENCE: Write to address individuals or groups who may have different interests or goals, where examples of format may exist, but not content. Requires written presentation of potentially complex information and views. CLIENT CONTACTS: Maintains effective internal and external contacts. Models good client relations. Anticipates and meets both short and long-term needs of customers. Seeks ways of improving client service orientation. PEOPLE MANAGEMENT RESPONSIBILITY: No direct management responsibility. PROJECT MANAGEMENT RESPONSIBILITY: LEADERSHIP: Plans/allocates the activities of a small work group or project team comprised of employees with similar areas of expertise and goals. Mentors/trains others; acts as a role model for teamwork in the organization. PROBLEM SOLVING: IMPACT : Decisions influence official organizational objectives and/or affect current and near term financial performance.

Qualifications

KNOWLEDGE: Thorough knowledge of a professional field to perform and/or lead work requiring extensive analytical/business skills, and industry knowledge. Actively pursues and applies new advancements in the industry and integrates into processes.

EDUCATION: Technical/Trade/Business School Certificate/Associates Degree or equivalent experience

JOB-RELATED EXPERIENCE: A minimum of two years

Primary Location: Westborough, MA, US
Internal Jobcode: 30676
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950

September 14, 2013 • Tags:  • Posted in: Financial

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