SHIFT SUPERVISOR Job in Raleigh 27607, North Carolina Us

The primary purpose of this position is to provide direction and assistance in the completion of daily merchandise and operating tasks and to perform such other duties as assigned by the Store Manager and/or Assistant Store Manager. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and applicable laws. This position does not involve, hiring, firing, or disciplining associates or recommending any such action. Situations surrounding these issues should be brought to the attention of the Store Manager and/or Assistant Store Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The associate is responsible for the functions below, in addition to other duties as assigned:

1.     Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.

2.     Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.

3.     Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.

4.     Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.

5.     Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.

6.     Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager.

7.     Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.

8.     Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

 

SUPERVISORY RESPONSIBILITIES

This position involves managing tasks and supervising store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable. This position does not involve, hiring, firing, or disciplining associates or recommending any such action, which should be brought to the attention of the Store Manager and/or Assistant Store Manager.

 

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

 

Education and/or Experience

At least one (1) year of experience in retail, food service, restaurant or customer service industry, preferably at a supervisor level, and/or a two (2) year college degree.

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates. Ability to read, write, and speak English fluently.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability

Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

Other Skills, Abilities, and/or Training

The following qualities are required:

·         In accordance with state law, candidates must satisfy minimum age requirements to sell and/or supervise the sale of alcohol and/or tobacco products.

·         Ability to pass drug test.

·         Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.

·         Ability to preserve confidentiality of information.

·         Ability and willingness to move with purpose and a strong sense of urgency.

·         Ability to work weekends on a regular basis.

·         Ability to work day or evening hours.

·         Accuracy and attention to detail.

·         Ability to organize and prioritize a variety of tasks/projects.

·         Ability to work within strict time frames and deadlines.

The following qualities are helpful:

·         Ability to work extended days on an occasional basis.

·         Familiarity with industry/technical terms and processes.

·         Ability to read, write, and/or speak a second language in certain geographical areas.

 

CERTIFICATES, LICENSES, AND/OR REGISTRATIONS

This position requires no certificates, licenses, and/or registrations.

 

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. The associate is:

·         Regularly required to do the following activities:

o    Stand dynamically for long periods without a break.

o    Walk about.

o    Talk and hear; verbally express ideas and impart information or instructions.

o    Use hands to finger, handle, and/or feel; the ability to type, pick, pinch with fingers, seize, hold, grasp or turn with hands, and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips.

o    Maintain balance while walking, standing, crouching, or running.

o    Lift and push/pull up to ten (10) pounds a distance of fifty (50) feet.

·         Frequently required to do the following activities:

o    Twist upper torso.

o    Stoop, kneel, crouch, and/or crawl.

o    Reach up and out with hands and arms.

o    Lift and push/pull up to twenty-five (25) pounds a distance of twenty-five (25) feet.

·         Occasionally required to do the following activities:

o    Stand statically for long periods without a break.

o    Remain seated in a normal position for long periods.

o    Climb stairs and/or ladders.

o    Lift and push/pull up to fifty (50) pounds a distance of ten (10) feet.

·         Specific vision abilities required for this job include:

o    Close vision (clear vision at 20 inches or less).

o    Distance vision (clear vision at 20 feet or more).

o    Depth perception and the ability to judge distances and spatial relationships.

o    Adjustable focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The associate is:

·         Regularly exposed to indoor conditions with a moderate noise level.

·         Occasionally exposed to:

o    Toxic or caustic chemicals.

o    Extreme cold (non-weather).

o    Slippery surfaces.

·         Rarely exposed to:

o    Wet or humid conditions.

o    Work in high, precarious places.

o    Fumes or airborne particles.