Small Business Account Manager Job in New Jersey, New Jersey Us

What is Your Calling?

 

Do you LOVE sales and want to try something new?

Do people you just met feel like they’ve known you forever?

Do you love the satisfaction of the sale?

Are you ready to land a career you can grow, not a job that you do?

Do you get a rush from finding a lead and closing a sale?

 

If you answered YES to all of these questions, then now is the time to make your move…keep on reading!

 

It is an exciting time at Monster.  Over the past 14 years we have grown from a simple idea into a billion dollar global organization with over 5000 employees and career websites in over 50 countries.  That explosive growth continues today.  We are aggressively growing our sales force and are looking for the best and brightest Inside Sales Representatives to join our team. 

 

Monster doesn’t just sell a product, we sell recruitment solutions.  Our clients rely on us to easily connect with career-minded people.  Businesses need talented employees to effectively compete in today’s marketplace.  Monster offers our clients access to over 80 MILLION people globally!  This is not the Internet business; it’s the Life Improvement business!  If you think you can sell that, keep reading.

 

We’re looking for Inside Small Business Account Mangers with a passion for sales and an understanding of organization hiring needs.  As part of the Telesales team you will be the “voice of Monster”, actively calling and helping acquire new accounts and/or maintaining existing accounts in the Small Business space (less than 99 employees).  You will be selling Monster’s extensive line of recruitment specific solutions to help fill their current openings and build their business.

 

We have found that an effective

Small Business Account Mangers

at Monster can come from a variety of different backgrounds.  What we need is a talent, so here is a little guidance…

 


Essential Core Competencies:

 

·         Demonstrated ability to generate high volumes of transactions

·         Assertive and Aggressive approach to his/her territory (must be able to handle objections and make the sale)

·         Service Orientated approach to all business dealings

·         Industry Knowledge

 


Essential Functions:

 

·         Build loyal customer relationships via telephone with moderate revenue history to assigned territory. Rep is responsible for building territory through heavy account management

·         Rep is responsible for transaction the majority of sales through our eCommerce self fulfillment site

·         Able to function in a high transactional sales volume environment with heavy focus on fostering, developing, servicing, and nurturing relationships with customers.

·         Ability to demonstrate the Value Proposition of all of the Monster products. Use this knowledge, combined with the customer’s needs to up sell and cross sell into accounts.

·         Demonstrate persistence, tenacity, ability to overcome obstacles, and strive to improve skills and achieve goals

·         Attain a minimum of 100% of assigned revenue goal and by initiating outbound calls to existing customers.

·         Maintains the established standards for the minimum number of contacts and talk time per day

·         Maintain a database of customers through documentation of activity

·         Able to uncover needs, offer appropriate solutions, negotiate price and close accounts on the phone

·         Maintains a current knowledge of market activities including competitive products, pricing and policies, new technology, product specifications and possible new products. Communicates this information to management on a regular basis.

·         Delivers Value Proposition, handle objections, record statistics on each outbound call

·         Present key selling points/features and benefits while focusing on customer needs and expectations

·         Consistently develop the customer relationship so that they remain a Monster customer. Key focus of role is retention of clients.

·         Ensure a superior customer experience with Monster by addressing customer concerns and demonstrating empathy

·         Forecast accurately within 5% of actual monthly results.

·         Will conduct online product demonstrations as needed.

·         Collaborates with other Monster segment channels on opportunities when appropriate.

 


Customer Support:

 

 

·         Explains and interprets all Monster policies and procedures including Terms of Use.

·         Creatively resolves customer issues and ensures customer problems are accurately and completely resolved by using available resources, including on-line systems.

·         Investigate customer complaints and performs front-line analysis and intervention when appropriate.

 


Passion for Service:

 

·         Demonstrates a commitment to the department’s Statement of Values by consistently exceeding customers’ expectations.

·         Strives to meet or exceed department-established service standards.

·         Employs active listening skills. Demonstrates patience, and is able to handle difficult customers tactfully, courteously and professionally.

·         Solves problems in a way that makes customers feel valued and that their calls are important.

·         Promotes Monster’s public image by responding positively to inquiries related to advertising, press releases and public relations inquiries.