SMB Business Development Consultant
We are seeking a bright, highly motivated, self-starter with excellent communication and interpersonal skills to join the Rackspace Installed Base Team. This position's primary responsibilities would include; developing customer and partner relationships driving sales opportunities. This entails supporting campaigns in tandem with the marketing department, closing upgrades and transactional opportunities and delivering high levels of customer service in conjunction with the support organisation.
Key Accountabilities
- Meet and exceed monthly sales quota
- Over deliver on monthly and quarterly KPI’s
- Develop relationships with key customer contacts
- On boarding and managing key relationships with Channel partners.
- Ownership of sales cycle from start to finish
- Maintain opportunities and deliver accurate forecast though use of company CRM
Key Performance Indicators (against each key accountability)
Measurements:
- Achievement of Overall Target £MRR
- Achievement of activity Targets
- Contact levels and customer contact
- Opportunities
- Close Rate
- ARPU
- Achieve targeted pipeline coverage
- NPS rating in line with business objectives
- Account development planning to identify partners or growth opportunities
- Accurate forecasting and pipeline management
MAIN CONTACTS (external/internal):
External
- Customers and Partners- daily
Internal
- Sales Management – daily – for coaching and leadership
- Account Managers – daily – for customer service issues
- Technical Support - daily – for support issues involving your customers
- DC technicians – weekly – for assistance with scheduling maintenance for your customers
- Solutions Engineers – daily – solution guidance
- Channel Sales – weekly – proactive expansion within your customer base
- Billing and OVT – daily – for management of contracts and billing
October 1, 2012
• Posted in: General
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