Software Distribution Engineer Job in Hillsboro 97006, Oregon Us
Software Distribution Engineer
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries.
Ø Duties require a variety of comprehensive computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced.
Ø Responsibilities may encompass but not limited to the following:
o SMS / SCCM administration
o Hardware and software technical support analysis
o Communications and network systems analysis
o Testing and analysis
o Software quality assurance and testing
o Software automation.
o Change Management
o Patch Management
o Coordination with Imaging and Packaging teams for resolution of software distribution and installation issues
o Running SMS / SCCM Reports
o Implementing test plans, migration plans, and delivery plans
o Deliver high-quality solutions to our customers to ensure their investment in technology is consistent with their business objectives.
o Technical meetings and presentations with ACS customers
4. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Ø Bachelor’s degree in a related field, or equivalent work experience.
Ø Minimum of 3-5 years of related SMS/SCCM support experience.
Ø A comprehensive and in-depth knowledge of computing processes and technology including, servers, gateways, communications equipment, workstations, software and hardware and associated diagnostics and tools. (Specifics are defined/vary by applicable end-user area.) Knowledge of voice, digital, data compression and call center technology also recommended.
Ø Comprehensive PC literacy.
Ø Windows O/S (XP, Win7)
Ø Strong scripting skills in VBScript and/or PowerShell
Ø Group Policy
Ø SMS SQL database support
Ø Windows Firewall
Ø Commitment to customer-focused contract performance.
Ø Strong customer service orientation and appreciation of role as ACS representative.
Ø Maturity of judgment under pressure/ability to diagnose level of user need and make work assignments accordingly.
Ø Considerable end-user interface by phone and/or in-person necessitates strong (clear) verbal communication skills and credible customer presence.
Ø Good written skills and the ability to contribute to and/or lead the written proposal process.
Ø Flexibility and the ability to operate under stressful, time-sensitive deadlines.
Ø Commitment to quality and personal ethics.
Ø Ability to work both independently and as part of a team.
ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.
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