Software Specialist II Job in Saint Louis 63131, Missouri Us
Job Summary Responsible for providing technical support and assisting in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training. Essential Functions of the Position Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork Assist in the development of software requirements Develop and document user methods and procedures Analyze systems for ongoing performance improvements at user and system levels May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing Respond to requests made via Change Request Management, Issue Management and On site support May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement Train and assist junior level staff as well as system users Assist in scheduling workloads and monitoring projects and provide status reports Perform other duties a requested by supervisor. Preferred Qualifications Ability to analyze and interpret data Ability to communicate with all levels of management and company personnel Ability to handle multiple projects and tasks Ability to maintain confidentiality Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative and to accomplish job duties Ability to work independently Knowledge of industry requirements used to support end user cable, data, and telephony billing Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, and Project
Education Bachelor's degree in Information Technology or related field or equivalent experience. Related Work Experience 3 years experience in supporting, testing and documenting various information technology systems including end-user cable, high-speed data, and telephony billing systems Working Conditions Office environment Some travel required
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